When you invest in turnkey real estate, you suddenly have access to more resources than you would have alone. Your turnkey company, in the case of Memphis Invest:
And that only covers the basics! Out of everything that we do, one thing stands above as the most crucial for investor success: customer service.
Does that surprise you? It’s true—out of all of our duties and services that we perform, none is more valuable than that of customer service. When it’s all said and done, radical customer service lays the foundation of a successful investing career.
Why is that? Customer service encompasses many different facets of our business. At Memphis Invest, we pour time and talent into customer service for our investors, our residents, and even the other companies we team up with along the way. But again, why is that? Because we recognize and hold at our core that it all comes down to the customer experience and making sure that it's a great one. Let's break it down some more.
As a real estate investor, you want to know that your money and your investments are in good hands. Part of this is simply picking a knowledgeable and experienced investment company. However, it doesn’t end there!
Radical customer service isn’t solely concerned with good management. It’s giving owners that WOW Experience that makes them feel secure and valued. From monthly check-ins and reports to an emphasis on building genuine, lasting relationships, Memphis Invest is dedicated to the investor experience above all. We want that one-on-one conversation.
With help from our advisers, you can trace the roadmap to your best financial future. Along the way, you will find not only a solid business partner but a real, meaningful relationship. We value trust; specifically, your trust. When choosing a turnkey provider, you need more than a transaction. You need the lasting relationship that builds your wealth.
When your partner values you—your goals, ambitions, feelings, and concerns—it’s easier to build that trust, be more hands-off, and learn new processes.
Memphis Invest is about that care and handling. We want our investors to feel confident, reassured, and right when they’re with us.
Check out our Experience Matters Podcast: Fanatical Customer Service!
For some investment companies, residents are simply the means to a profit. We see that attitude prevailing among “slum lords” and other money-minded owners. At Memphis Invest, we’re geared towards people.
For our residents, that means our property management team is engaged and active in their mission to not only preserve an investor’s property but to ensure residents are well-cared for and their needs and concerns are met. For us, that means preemptively replacing appliances and infrastructure that might not need it yet...but we know it will. We get ahead of the curve when it comes to maintenance and repair, ensuring that residents are rarely inconvenienced.
Not only that, but we treat residents just as we do our investors and vendors. That means notifying them when a repair or job has been completed and soliciting feedback in the process. Few, if any other property management teams, go this far!
We survey residents, send welcome gifts, and try to form a good relationship and a strong rapport. Ultimately, these things help us better see where to improve our services for residents and mold relationships that last. Building a better experience for all parties involved is what it comes down to.
What does it matter to an investor? Radical customer service for your residents means you win resident retention. For an investor, vacancies are the most costly seasons. We take great strides to reduce vacancies by working to increase resident retention—and customer service helps us do that.
Find out how Memphis Invest does it all.