Customer Service is an often used phrase, some say over-used, by companies that want to set themselves apart from their competition. Unfortunately, saying the words "Customer Service" is easier than actually committing to providing exceptional customer service. It takes thought, process, commitment and total buy-in from a team in order to really be great.
For Memphis Invest, our mission has always been to provide the best possible experience for every real estate investor that comes into contact with our company. Turnkey real estate investors should EXPECT more! Value should never be measured simply by the price of a house. The real value of an investment comes from the experience you can expect as a passive investor.
Where we set ourselves apart, and I mean we put miles and miles between us and any other company in this niche when we
realized that the experience of everyone, our residents, our vendors and our team was by far and away the best way to improve the experience of our passive investing clients.The Memphis Invest customer service experience is more than just the experience of our clients.
Total buy-in and smiling faces. When you see the owners of a company, when you see Kent Clothier, Sr. shaking hands at a meet-n-greet and meeting with residents, vendors and team members, then you start to understand that this is a top-down mentality. The happier those three groups of "clients" are with their experience with the Clothier family and Memphis Invest, the better they will all perform and do their part to make the investment portfolios or our clients a fulfilling experience.
From the very beginning, Memphis Invest understood that our reputation meant everything. It would be built daily on the service each of those four groups received from us. Our goal was to build the best systems, team, training and program.
We knew, as we do today, that no company in our industry approached the customer service experience the way we did! This is not a goal. These are not words. This is a fundamental belief and it sets us apart as a category of one!
The #1 Reason Customer Service Matters!
It Defines Your Reputation
You can have the best product or service around, but without customer service supporting your business, you’ll fall behind. A reputation for treating customers poorly or unfairly — whether with rudeness or discrimination — can ruin your reputation and set your business back, if not damage it irreparably.
You build your reputation on how you interact with other people. That means graciously addressing errors and oversights, developing tact and patience, and generally keeping a level head. Even with the most difficult of interactions, it will always pay off to take the high road and conduct your business with integrity and kindness — even when it’s easier not to.
What Does Quality Customer Service Look Like?
Treating customers with respect
Keeping communication prompt and polite
Following through on your promises
Being gracious when dealing with dissatisfied customers
Going above and beyond expectations
Going the extra mile
Standing Out in Excellence
As a real estate investor, the single best way to stand out in this industry is in excellent customer service. We’ve said it once, we’ll say it again, and keep saying it: Customer service that goes above and beyond to serve our clients, residents, vendors and team is worth it. Hiring the best team members, the best vendors and even hiring premier property management is always worth it.
That’s how you get ahead in real estate investment! That’s where you should never cut corners. When competition heats up, the commitment to an excellent investment experience is the differentiation between us and any other passive investment, Turnkey company in this niche.
We are not a stay small and keep it all kind of family. We have invested millions of dollars into our team, technology and training all with an eye towards making the experience of our long-term investing clients...exceptional!