In the turnkey real estate industry, anyone can claim to offer "full-service" investing. The term gets thrown around so frequently that it's lost much of its meaning. But when you're entrusting someone with your financial future and potentially hundreds of thousands of dollars, you need more than marketing buzzwords.

Excellent customer service is not a “nice to have” in turnkey investing—it’s the foundation. Totally non-negotiable. Your turnkey provider or property management team can excel in virtually every other area, but if they stink at customer service, you’re in for a rough ride!

Taking hold of your financial future for the first time can be a daunting prospect. There is an endless number of possibilities when it comes to investing, and stepping out into the unknown can be especially challenging.

At Memphis Invest, we believe in the power of relationships. As a family-owned business, we know that community, closeness, and building lifelong bonds are invaluable not only to our success and that of our clients but to a sense of security and belonging.

Customer Service is an often used phrase, some say over-used, by companies that want to set themselves apart from their competition.  Unfortunately, saying the words "Customer Service" is easier than actually committing to providing exceptional customer service.  It takes thought, process, commitment and total buy-in from a team in order to really be great.

For Memphis Invest, our mission has always been to provide the best possible experience for every real estate investor that comes into contact with our company.  Turnkey real estate investors should EXPECT more!  Value should never be measured simply by the price of a house.  The real value of an investment comes from the experience you can expect as a passive investor.

Where we set ourselves apart, and I mean we put miles and miles between us and any other company in this niche when we

One of the unique features of the Memphis Invest story, is the transition from a transaction based company focused on selling houses, to a customer service based company focused on providing an experience.

Customer Service...an often used phrase, some say over-used, by companies that want to set themselves apart from their competition.  For Memphis Invest, our mission has always been to provide the best possible experience for everyone that comes into contact with our company.

For us, it is more than just the experience of our clients.  

The customer service experience extends all the way to our tenants.  It extends all the way to our vendors and even to our team.  Everyone is a "client" if they come into contact with our company and their experience matters to us.

From the very beginning, Memphis Invest understood that our reputation meant everything.  It would be built daily on the service each of those four groups received from us.  Our goal was to build the best systems, team, training and program.  We knew, as we do today, that no company in our industry approached the customer service experience the way we did.  

If you are in the real estate business, even as an investor, take a moment to consider what you really do.  Many come to the conclusion that they are selling real estate or real estate services such as providing property management for tenants.  Many look at real estate as a way to make a living or earn a return on investment and over-look a key element to any successful business. 

For many businesses, customer service can be an elusive art.  However, offering the best customer service possible should be at the top of your business priorities, even at its' most demanding, inconvenient and difficult times.  Real estate investing, especially from long-distances and with Turnkey companies can be very taxing on the mind and uncomfortable or some investors.  More than ever, real estate service companies need to be great at customer service.

Carol Henderson and Cyndy McCrary of the Memphis Invest customer service team spent two days last week at the Secret Service Summit event in Ohio learning from and working with some of the top customer service experts in the country.  IT was a great opportunity for the team to get a first hand look at how other companies and even some of the experts in the field of customer service are staying ahead of their competitors and providing great service to their clients.  We have been asked before why we put such a focus on customer service and why we are constantly telling the story of being really great at it for our clients.  I think that receiving thank you notes like this one really sum up our commitment:

 "Thank you Laurie, that is good news!  I appreciate you keeping me up to date.  I feel like I am your only client".

M. Howard