Customer Service...an often used phrase, some say over-used, by companies that want to set themselves apart from their competition. For Memphis Invest, our mission has always been to provide the best possible experience for everyone that comes into contact with our company.
For us, it is more than just the experience of our clients.
The customer service experience extends all the way to our tenants. It extends all the way to our vendors and even to our team. Everyone is a "client" if they come into contact with our company and their experience matters to us.
From the very beginning, Memphis Invest understood that our reputation meant everything. It would be built daily on the service each of those four groups received from us. Our goal was to build the best systems, team, training and program. We knew, as we do today, that no company in our industry approached the customer service experience the way we did.
The #1 Reason Customer Service Matters!
It Defines Your Reputation
You can have the best product or service around, but without customer service supporting your business, you’ll fall behind. A reputation for treating customers poorly or unfairly — whether with rudeness or discrimination — can ruin your reputation and set your business back, if not damage it irreparably.
You build your reputation on how you interact with other people. That means graciously addressing errors and oversights, developing tact and patience, and generally keeping a level head. Even with the most difficult of interactions, it will always pay off to take the high road and conduct your business with integrity and kindness — even when it’s easier not to.
What Does Quality Customer Service Look Like?
Treating customers with respect
Keeping communication prompt and polite
Following through on your promises
Being gracious when dealing with dissatisfied customers
Going above and beyond expectations
Going the extra mile
Standing Out in Excellence
As a real estate investor, the single best way to stand out in this industry is in excellent customer service. We’ve said it once, we’ll say it again, and keep saying it: Customer service that goes above and beyond to serve our clients, tenants, vendors and team is worth it. Hiring the best team members, the best vendors and even hiring premier property management is always worth it.
That’s how you get ahead in real estate investment! That’s where you should never cut corners. When competition heats up, excellence in management is our ace in the hole.