86% of Customers Will Pay More For Better Customer Experience

So today I was researching different Memphis real estate terms and I just wasn't finding anything that excited me for the blog.  I will definitely have something out tomorrow highlighting some local real estate news with a wrap up of 2012 tomorrow.  However, while I was researching, I came across an excellent article in The Daily News from Lori Turner-Wilson, Customer Pay More For Better Experience, and seeing as how we are customer experience fanatics, it grabbed my attention.