Customer Service...an often used phrase, some say over-used, by companies that want to set themselves apart from their competition.  For Memphis Invest, our mission has always been to provide the best possible experience for everyone that comes into contact with our company.

For us, it is more than just the experience of our clients.  

The customer service experience extends all the way to our tenants.  It extends all the way to our vendors and even to our team.  Everyone is a "client" if they come into contact with our company and their experience matters to us.

From the very beginning, Memphis Invest understood that our reputation meant everything.  It would be built daily on the service each of those four groups received from us.  Our goal was to build the best systems, team, training and program.  We knew, as we do today, that no company in our industry approached the customer service experience the way we did.  

If you are in the real estate business, even as an investor, take a moment to consider what you really do.  Many come to the conclusion that they are selling real estate or real estate services such as providing property management for tenants.  Many look at real estate as a way to make a living or earn a return on investment and over-look a key element to any successful business. 

For many businesses, customer service can be an elusive art.  However, offering the best customer service possible should be at the top of your business priorities, even at its' most demanding, inconvenient and difficult times.  Real estate investing, especially from long-distances and with Turnkey companies can be very taxing on the mind and uncomfortable or some investors.  More than ever, real estate service companies need to be great at customer service.

Carol Henderson and Cyndy McCrary of the Memphis Invest customer service team spent two days last week at the Secret Service Summit event in Ohio learning from and working with some of the top customer service experts in the country.  IT was a great opportunity for the team to get a first hand look at how other companies and even some of the experts in the field of customer service are staying ahead of their competitors and providing great service to their clients.  We have been asked before why we put such a focus on customer service and why we are constantly telling the story of being really great at it for our clients.  I think that receiving thank you notes like this one really sum up our commitment:

 "Thank you Laurie, that is good news!  I appreciate you keeping me up to date.  I feel like I am your only client".

M. Howard

Memphis Invest, GP was on the Inc. Magazine FastestGrowing Companies list for the second year in a row moving up to #303 in 2013 from #1320 in 2012.  This is a tremendous honor as Memphis Invest, GP joins a prestigious - and exclusive - list of companies that has included Zappos, Microsoft, Jamba Juice, Under Armour, Oracle, Clif Bar, and Otterbox, just to name a few.  This is an impressive list and is an incredible distinction for the Memphis real estate investment company.

What does Quality mean?  I am not talking about the qualities of a company - the description that people use to describe the company.  I am talking about Quality as THE description of a companies work.  The way clients and competitors alike describe their work, their craftsmanship and their processes.  All real estate investment companies have qualities, but not all real estate investment companies have Quality.

When my fourth child was born I picked up a comment card at the hospital on our way out.  It had a picture of 4 circles on it and the words "Service ~ Teamwork ~ Quality ~ Integrity" printed around the circles.  The card opened up and there was their Mission Statement and a few questions and lines for comments.  I grabbed two cards.  One so I could respond with how impressed I was with the level of care they showed and the other I kept as a reminder that these were absolutely four characteristics of our company.  These were four areas that not just the owners, but every single person at Memphis Invest had committed to work to improve on every day.  I saved it for a day just like today.