Creating a great experience for clients does not have to be a goal that is reserved only for hotels, restaurants and car companies.  If you provide a service for customers like we do, then the Only goal for your company should be hearing your clients say 'wow'.  In our company, the service is managing a real estate investors rental housing portfolio.  That management process has many opportunities for us to really engage and amaze our clients with great service, great updates and surprise, unexpected touches.  Going above and beyond the "normal" property management duties has become our mission and we have engaged the help of a few resources along the way!

Come up with some goals. Figure out what you need to do to reach them.  Just Do It.  Decide you are going to be a real estate investor. Read some books. Just Do It.  Buy a piece of property. Slap on some new paint. Rent it out for a massive profit! Just Do It.

Yeah Right!

Disappointment. It's a fact of life. It's not a particularly enjoyable fact of life, but neither is getting your order wrong at a fast-food drive-through or people who don't use their blinkers. And what do we do in those situations? Well, we may complain, fume, or vent with some colorful metaphors, but eventually we deal with them and move on.  They are rarely life threatening and we tend to get over them fairly quickly.  If you are like me, your kids will be there to remind you in the future of how you deal with them!

Drew Clothier, the nephew of Kent Clothier, Sr. has joined Memphis Invest, GP after completing his military service commitment.  Drew chose the military in his late teens when he accepted a baseball scholarship to pitch at Westpoint.  Drew was a standout high school baseball player in Memphis, starring for Christian Brothers High School before leaving for Westpoint.  

Investing in rental property can be a rewarding career if you're doing it right, both in terms of the work and the financial compensation. But it can also be an extremely difficult, tedious job at times, and there are certain considerations that you don't have to deal with in other forms of investing.

If we were sitting around a table trying to come up with a phrase for our customer service strategy, Enhanced Customer Experience, or ECE, would have to be it.  It is the term that defines exactly what we are trying to accomplish with our in-house customer service program.  Anyone can sell houses and almost anyone can set up a property management company.  Notice I am not claiming that just anyone can do either very well!