Excellent customer service is not a “nice to have” in turnkey investing—it’s the foundation. Totally non-negotiable. Your turnkey provider or property management team can excel in virtually every other area, but if they stink at customer service, you’re in for a rough ride!

Picture this: you're coming home from vacation. After throwing elbows at the airport, suffering through layovers, and paying $40 for a disappointing burger and fries, you're finally home. You unlock the door and step in, luggage in tow.

And you immediately know something is very wrong. A quick look at the thermostat shows that it's 92 degrees Fahrenheit when it should be 72 degrees Fahrenheit. Obviously, you can't sleep like this. You're spending your first night home in a hotel.

In recent weeks, a growing number of home sellers have delisted their properties (removing them from active listings) rather than enduring repeated price cuts that eat into their equity. At the same time, buyers aren’t biting in many of the country's hottest market metros. Is demand down? Are we about to face a price correction?

Here's what's fueling this shift and why it presents golden opportunities for real estate investors.

So many factors converge to create the reality of the single-family rental market that it seems impossible to synthesize it into something our brains can fully capture. That doesn’t mean, though, that trying is an exercise in futility. 

If you’ve been in the real estate industry over the past few years, you no doubt noticed an uptick in conversation surrounding BTRs. You’ve also likely seen your fair share of investing fads and aren’t too phased by the so-called “next big thing.”

The COVID-19 pandemic changed much of what we consider “normal” for the real estate market. The trends we saw were often unexpected and unprecedented. Now, almost five years later, where are we? The age-old debate between multifamily and single-family rentals continues to rage, but we’re still placing our bets on the latter.

Mortgage rates have already fallen at least a percentage point below their 2024 peak. Cuts are expected to continue through the end of the year and on into 2025. Many of us have been waiting for this – something that will finally jog the frozen real estate market and get us towards more palatable conditions.

2020 turned the real estate market as we know it on its head. While the fundamental rules of the business stayed the same, there’s no denying that the housing market reacted unpredictably. That’s not surprising in light of the uncharted territory of a global pandemic.

U.S. housing inventory is trending in the right direction. 

We saw a 12.9% year-over-year increase in new property listings in February. Although total inventory remains flat, we’re finally not seeing a decline in overall inventory for the first time in nine months.

As you’re likely aware, tight inventory is mainly responsible for the stubbornness of the housing market. Even when active demand seemingly froze market activity, prices haven’t budged. Inventory kept rising interest rates from easing home prices. It’s also made the supply and demand balance unsustainable.

Ideally, this increase in new home listings points to a turning point on the horizon. But there are a few problems – and reasons investors shouldn’t sit back and “wait out” low inventory.

So you’re investing in real estate…but are you investing in yourself? Here’s the harsh truth – none of us are naturally adept at building an ideal financial future on our own. For some, financial success comes from parents who instill lessons of self-discipline and the value of a dollar. For others, it comes from personal research, lots of reading, or even degrees and certifications.

No one expects a passive real estate investor to be an absolute expert. You didn’t sign up for a passive gig just for it to turn into a full-time job!